Dealership Warranty Disputes

It's common to discover minor problems with any new vehicle in the first few weeks of ownership. You should make a list of these flaws, then visit the dealership and have them corrected. Your Factory Warranty will probably cover the cost of fixing these factory defects. (Read your Factory Warranty Book for details.)

Occasionally, however, some new car owners find the Service Department of a dealership unable or unwilling to correct a problem that should be covered by the Factory Warranty. If this happens to you, then you should immediately bring the problem to the attention of the General Manager of the dealership.

If the General Manager is unable or unwilling to help you, your next step should be to contact the Regional Office for the manufacturer of your vehicle.

If the Regional Office is unable or unwilling to help you, then you should next deal directly with the manufacturer's National Office.

Remember, too, that there government agencies willing to assist you. If you need help with resolving your problem, contact the "Consumer Affairs Division" (or similar department) of your State Attorney General's Office. You can also contact the Federal Trade Commission in Washington D.C. (telephone: 202-326-3128). Don't be shy about asking these agencies for help.

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